Terms of Services

My Soul Frequency™ is a brand operated by Olegra Inc. (“Company,” “we,” “us,” or “our”).  

1. Agreement to Terms

By accessing or using MySoulFrequency.com (the “Website”) and purchasing or using our products and services (collectively, the “Services”), you agree to be bound by these Terms of Service. If you do not agree, do not use this Website.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase from this Website.

3. Account Responsibility

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us promptly of any unauthorized use or security breach. To the maximum extent permitted by law, we are not liable for any loss or damage arising from your failure to safeguard your account information.

4. Nature of Our Products

The Company creates custom-made fragrance products based on information you voluntarily provide, which may include date of birth, intended wearer details (such as gender or unisex preference), scent strength or concentration preferences, and other customization inputs.

Personalization may incorporate numerology-based methods and inputs; however, the product remains a cosmetic fragrance intended for external use only.

Our products are not medical, therapeutic, or pharmaceutical products and are not intended to diagnose, treat, cure, or prevent any disease.

5. Personalization Disclaimer

Because each fragrance is custom-created, scent perception is subjective and varies from person to person. We do not guarantee a specific emotional, psychological, or sensory outcome from the use of our products.

Any descriptions of personalization methods, including numerology-based inputs, are provided for informational and experiential purposes only and are not professional advice. You agree not to rely on the Website or the Services for medical, psychological, legal, or other professional guidance.

6. Product Use & Safety

By purchasing, you agree:

• To use the product for external use only

• To avoid contact with eyes

• To discontinue use if irritation occurs

• To perform a patch test before full use

• To keep products away from children and pets

• Not to ingest the product

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You assume responsibility for proper product use. Products should be used in accordance with labeling, instructions, and applicable safety guidance. You acknowledge that fragrance products contain concentrated aromatic compounds and alcohol-based ingredients.

7. Orders & Payment

By placing an order, you confirm:

• You are legally capable of entering into contracts

• The information you provide is accurate

• You are authorized to use the payment method

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Prices may change without notice. Taxes and shipping fees may apply.

Payments are processed via secure third-party providers.

We reserve the right to refuse service, cancel orders, limit quantities, or suspend access to the Services at our discretion, including for suspected fraud, unauthorized transactions, pricing errors, typographical mistakes, inaccurate product information, policy violations, abuse, misuse, or other legitimate business reasons, as permitted by law. We may cancel an order even if it has been confirmed or payment has been processed, in which case a refund will be issued to the original payment method. 

8. Electronic Communications

By using the Website or placing an order, you consent to receive communications from us electronically, including emails, text messages (if you provide a phone number), order confirmations, shipping updates, service notices, and other communications related to your purchases or use of the Services. You agree that such communications satisfy any legal requirement that communications be in writing.

9. Custom Products & Returns / Refunds

We stand behind the quality of our work and the integrity of our system. If for any reason you are not satisfied with your custom fragrance product, which is personalized using numerology-based inputs you provide, you may return it within 30 days of delivery for a refund of the purchase price.

Shipping charges are non-refundable.

To be eligible for a refund:

• The return request must be submitted within the 30-day period

• The product must be returned according to the return instructions we provide

• We reserve the right to limit or refuse refunds in cases of suspected fraud, abuse, excessive returns, or policy misuse

Refund eligibility may be subject to verification of returned product condition. Returned items must contain sufficient product and original components to allow inspection. Refunds apply to the purchase price of the product only and do not cover shipping charges or customs duties (if applicable). Refunds may be issued to the original payment method only.

Our goal is to ensure you feel confident and comfortable with your experience from the very first step.

10. Shipping & Delivery

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather conditions, or other events beyond our reasonable control (force majeure).

We ship orders using reliable, trackable services.  Once your order has been shipped, we will send a shipping confirmation to the email address provided at checkout, which may include tracking information when available. 

Risk of loss or damage passes to you upon confirmed delivery to the shipping address provided at checkout, as verified by the carrier’s tracking records.

If your order is lost in transit, arrives damaged, or is not delivered as confirmed by tracking, please contact us promptly so we can investigate and assist in resolving the issue.

We are not responsible for delivery issues resulting from incorrect addresses provided by the customer.

Orders marked as delivered by the carrier are considered fulfilled and completed. We are not responsible for packages lost or stolen after confirmed delivery. 

11. International Orders

If we ship an order internationally, you are responsible for all customs duties, taxes, import fees, and any requirements imposed by your country. We are not responsible for delays, holds, rejections, seizures, or returns caused by customs authorities or local regulations.

12. Intellectual Property

All Website content – including logos, branding, product designs, formulations, text, graphics, images, packaging designs, software, and other materials – is the property of the Company, its affiliates, licensors, and partners, and is protected by United States and international intellectual property laws.

All trademarks, service marks, logos, and trade names displayed on the Website are the property of the Company or their respective owners. Any use of such marks without prior written permission of the applicable owner is strictly prohibited.

You may not copy, reproduce, distribute, modify, display, perform, publish, create derivative works from, or otherwise exploit any content from the Website without our prior written permission.

Nothing in these Terms grants you any ownership rights in any intellectual property of the Company or its affiliates, licensors, or partners.

13. Acceptable Use

You agree not to:

• Use the Website unlawfully.

• Attempt to hack, scrape, or interfere with the Website.

• Misrepresent your identity.

• Use our brand or materials without authorization.

• Purchase products for commercial resale or redistribution without our written authorization.

• Use automated systems, bots, or scraping tools without authorization.

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We may suspend or terminate access for violations. We also reserve the right to investigate suspected violations and pursue any legal remedies available, including seeking compensation for damages, injunctive relief, and recovery of enforcement costs.

14. Third-Party Services

We use third-party providers (payments, shipping, analytics). We are not responsible for their policies or actions.

15. User-Generated Content Disclaimer

The Website may display User Content or third-party opinions. Such content reflects the views of the person submitting it and does not reflect the views of the Company. We do not guarantee the accuracy of User Content and are not responsible for it.

16. User Content, Reviews, and Submissions

If you submit or post any reviews, testimonials, comments, feedback, images, or other content to the Company or through the Website (“User Content”), you grant the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content for business, marketing, and promotional purposes in any media, without compensation to you.

You represent and warrant that you own or have the necessary rights to submit the User Content and that it does not violate any third-party rights or applicable law. We may remove User Content at our discretion.

17. Disclaimer of Warranties

To the maximum extent permitted by law, all products, services, Website content, and materials are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express or implied.

The Company disclaims all warranties, express or implied, including but not limited to:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Accuracy or reliability of information

• Compatibility with individual skin chemistry

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Because fragrance and cosmetic products come into direct contact with skin, individual reactions may vary. We do not warrant that our products will be suitable for every individual or free from the risk of irritation, sensitivity, or allergic reaction.

You acknowledge and agree that you are solely responsible for determining whether a product is appropriate for your personal use, including conducting a patch test prior to full application.

To the maximum extent permitted by law, you agree that your use of the Website, our products, and any services or materials provided by us or our partners is at your sole risk. 

18. Limitation of Liability

To the maximum extent permitted by law, the Company, its affiliates, partners, licensors, officers, directors, employees, contractors, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of revenue, loss of data, emotional dissatisfaction, allergic reactions or sensitivities, or misuse of products, arising out of or related to the use of our Website, products, or services, even if we have been advised of the possibility of such damages. 

Our total cumulative liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

You agree that the Company and its affiliates, partners, licensors, officers, directors, employees, contractors, and agents shall not be liable for any claims arising from or related to your use of the Website, products, or services, except where liability cannot be limited under applicable law.

19. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, partners, licensors, officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to, including but not limited to:

• Misuse, improper use, or unauthorized use of products

• Failure to follow product instructions or safety guidance

• Improper storage, handling, or application

• Allergic reactions, sensitivities, or adverse skin responses

• Violation of these Terms

• Use of the products in combination with other substances or products

• Resale, redistribution, or modification of products

• False, inaccurate, or incomplete information provided by you

• Any act or omission by you that results in damage or injury

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20. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

21. Dispute Resolution & Arbitration

Any dispute shall first be addressed through informal resolution by providing written notice to the other party and allowing 30 days to attempt resolution before initiating arbitration.

If unresolved, disputes shall be resolved through binding individual arbitration in California under the rules of the American Arbitration Association (AAA). The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

You waive the right to a jury trial and to participate in any class, collective, or representative action. Arbitration shall be conducted on an individual basis only.

This arbitration provision shall survive termination of these Terms.

22. Changes to Terms

We may update or modify these Terms at any time. When we do, the updated version will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website or purchase of products after the updated Terms are posted constitutes your acceptance of the revised Terms.

23. Termination

We may terminate access to the Website or Services at any time for violation of these Terms.

24. Contact

If you have any questions regarding these Terms, returns, or your order, you may contact us using the contact information provided on our Website.

For legal notices, disputes, or other formal communications, you must send written notice to the following address using a method that provides delivery confirmation:

Olegra Inc

6747 Odessa Ave., Suite 205

Van Nuys, CA 91406

United States

25. Survival and Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Any invalid or unenforceable provision shall be interpreted to reflect the original intent of the parties to the maximum extent permitted by law.

Provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and any other provisions which by their nature should survive termination shall survive termination or expiration of these Terms.

26. Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms without restriction in connection with a merger, acquisition, sale of assets, or corporate restructuring.

27. Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to:

• Natural disasters

• Acts of government

• Labor disputes

• Supply chain disruptions

• Pandemics

• Failures of transportation or communications systems

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28. Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding your use of the Website, products, and services, and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

[Last Updated: April 1, 2026]